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EXCHANGE, RETURN & CANCELLATION POLICY

EXCHANGE, RETURN & CANCELLATION POLICY

At Rajasthani Trend, customer satisfaction is important to us. Every product undergoes multiple quality checks before dispatch to ensure it reaches you in the best possible condition. We request customers to carefully review the product description, images and size chart before placing an order.

EXCHANGE POLICY

Free Size Exchange

In case of a size-related issue, we offer a free size exchange once per order, subject to product availability and the following conditions:

  • The exchange request must be raised within 72 hours of delivery.
  • The product must be unused, unwashed and unworn, with all original tags and packaging intact.
  • The exchanged product will not be eligible for any further exchange.
  • The exchange is available for the same product in a different size, subject to stock availability.
  • If the required size is unavailable, the customer may select another product of equal or higher value by paying the price difference.

Return and Refund for Size-Related Issues

If the customer chooses to return the product and request a refund instead of a free size exchange, ₹100 per article will be deducted from the refund amount as return courier charges.

  • The return request must be raised within 72 hours of delivery.
  • The customer may use our reverse pickup service, where available, or self-ship the product to the address provided by our support team.
  • The product must be unused, unwashed and unworn, with all original tags and packaging intact.
  • The refund will be processed only after we receive the returned product and it successfully passes our quality inspection.
  • If the returned product does not meet the required conditions, the refund request may be rejected.

RETURN & REFUND POLICY

Returns are accepted only in the following situations:

  • Wrong product delivered
  • Damaged product received
  • Manufacturing defect in the product

Return Approval Conditions

  • The issue must be reported within 72 hours of delivery.
  • A clear and complete unboxing/opening video is mandatory for return, replacement or refund approval.
  • The opening video must clearly show the sealed package, shipping label, complete opening of the parcel and the issue with the product.
  • Claims submitted without a proper opening video will not be accepted.
  • The product must be unused, unwashed and unworn, with all original tags and packaging intact.
  • The customer may use our reverse pickup service, where available, or self-ship the product to the return address provided by our support team.

Inspection, Replacement and Refund

  • The returned product must first be received by Rajasthani Trend.
  • Every returned product will undergo a quality inspection after it is received.
  • No replacement or refund will be processed before the returned product is received and successfully verified.
  • If the claim and returned product are successfully verified, the customer may choose a replacement or refund, as applicable.
  • A replacement will be provided subject to product and size availability.
  • If a replacement is unavailable, the approved product amount will be refunded.
  • Refunds will be processed through the original payment method or another suitable method communicated by our support team.
  • If the returned product is found to be used, washed, worn, altered, damaged by the customer or returned without its original tags and packaging, the replacement or refund request will be rejected.

Requests raised after 72 hours of delivery will not be eligible for an exchange, return, replacement or refund.

EXCHANGE OR RETURN WILL NOT BE ACCEPTED FOR

  • Slight colour variations caused by photography, lighting or different screen settings.
  • Differences in fabric texture, feel or personal expectations.
  • Minor variations in print placement, embroidery or handcrafted detailing.
  • Products that have been used, washed, worn, altered or damaged by the customer.
  • Products returned without their original tags or packaging.
  • Requests submitted after the prescribed 72-hour period.

ORDER CANCELLATION POLICY

Cash on Delivery Orders

Cash on Delivery (COD) orders may be cancelled only before dispatch.

To request cancellation, please email us at:

📧 info@rajasthanitrend.com

Prepaid Orders

Prepaid orders cannot be cancelled once confirmed.

Rajasthani Trend reserves the right to cancel any order due to:

  • Product unavailability
  • Pricing or listing errors
  • Payment verification issues
  • Suspected fraudulent activity
  • Unforeseen operational circumstances

In such cases, any prepaid amount received for the cancelled order will be refunded.

CUSTOMER SUPPORT

For assistance regarding an order, exchange, return or refund, please contact us at:

📧 info@rajasthanitrend.com

Support Hours:
Monday to Saturday | 09:30 AM–06:30 PM

We aim to respond to all customer queries within 24–48 business hours.